The timer resets on every visitor pageload. This key is also cached but only for 30 minutes. The AES key used in encryption is different from the one used with chat sessions. Visitor API data values are also encrypted. While the cached key exist, all chat logs are automatically decrypted. Every time a new chat log is saved to database, the cached AES key is given a new expiration time of 90 minutes. Another copy of this key is encrypted with customer provided RSA public key and stored to our database.ĭuring chat session this AES key is used to encrypt all message content. ![]() A plaintext version of the key is stored in cache with a 90-minute expiration time. ![]() When encryption is on, whenever a new chat session is created, an AES key is also generated and stored to two places. If it is enabled you can toggle encryption for any room in your company. Generic Event query examples for Target Level creationĬonversational Reporting for Giosg & Giosg Partnersįetching information from User Chat Statisticsįetching counts of used tags from User Chat StatisticsĬonversation & visitor data encryption ¶ Overview ¶Ĭhat conversation, visitor data and visitor file upload encryption is an extra feature in our service. ![]() Getting started with Conversational Reporting Adding actions to the giosg visitor chat client
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